Turn Every Call Into Actionable Insights Post Call Analysis
Unlock the power of your customer conversations with VOAI's Post-Call Analysis feature. Automatically analyse calls to uncover valuable insights, optimise performance, and make data-driven decisions.
What is post call analysis?
Post-call analyses is a powerful feature that automatically analyses customer conversations after they have ended, helping you derive valuable insights from your calls. We provide several built-in analysis categories, and you can create custom categories to match your specific business needs.
True/False
Boolean
Simple yes/no determinations, Example: Whether the customer is a first-time caller
String
Text
Detailed textual information, Example: Call summaries, action items, or key discussion points
Numerical value
Number
Quantitative measurements, Example: Transaction amounts, call duration, or satisfaction scores
Enum
Selector
Categorisation from a fixed list, Example: Issue types, product categories, or resolution status
What is post call analysis?
Post-call analyses is a powerful feature that automatically analyses customer conversations after they have ended, helping you derive valuable insights from your calls. We provide several built-in analysis categories, and you can create custom categories to match your specific business needs.
True/False
Boolean
Simple yes/no determinations, Example: Whether the customer is a first-time caller
String
Text
Quantitative measurements, Example: Transaction amounts, call duration, or satisfaction scores
Numerical value
Number
Quantitative measurements, Example: Transaction amounts, call duration, or satisfaction scores
Enum
Selector
Categorization from a fixed list, Example: Issue types, product categories, or resolution status
What is post call analysis?
Post-call analyses is a powerful feature that automatically analyses customer conversations after they have ended, helping you derive valuable insights from your calls. We provide several built-in analysis categories, and you can create custom categories to match your specific business needs.
True/False
Boolean
Simple yes/no determinations, Example: Whether the customer is a first-time caller
String
Text
Detailed textual information, Example: Call summaries, action items, or key discussion points
Numerical value
Number
Quantitative measurements, Example: Transaction amounts, call duration, or satisfaction scores
Enum
Selector
Categorisation from a fixed list, Example: Issue types, product categories, or resolution status
Step by step to add post call analysis
1
How to start
Navigate to Post-Call Analysis
Create an agent or select an agent from template.
Go to the agent detail page and click on the “Post-Call Analysis” tab.
60 minutes free trial
2
How to Configure
Choose Analysis Category Type and Configure
Select the type of analysis that best fits your needs.
Boolean Analysis: Use for simple yes/no determinations
Text Analysis: Use for extracting detailed textual information
Number Analysis: Use for extracting numerical values
Selector Analysis: Use for categorising from predefined option
Then configure it in the desciption.
60 minutes free trial
3
Confirmed
Consume the analysis data
After a call is analysed, you can access the analysis results through Dashboard.
For advanced use, set up webhooks or APIs to integrate the data into your workflows or external systems.
60 minutes free trial
Step by step to add post call analysis
1
How to start
Navigate to Post-Call Analysis
Create an agent or select an agent from template.
Go to the agent detail page and click on the “Post-Call Analysis” tab.
60 minutes free trial
2
How to Configure
Choose Analysis Category Type and Configure
Select the type of analysis that best fits your needs.
Boolean Analysis: Use for simple yes/no determinations
Text Analysis: Use for extracting detailed textual information
Number Analysis: Use for extracting numerical values
Selector Analysis: Use for categorising from predefined option
Then configure it in the desciption.
60 minutes free trial
3
Confirmed
Consume the analysis data
After a call is analysed, you can access the analysis results through Dashboard.
For advanced use, set up webhooks or APIs to integrate the data into your workflows or external systems.
60 minutes free trial
Step by step to add post call analysis
1
How to start
Navigate to Post-Call Analysis
Create an agent or select an agent from template.
Go to the agent detail page and click on the “Post-Call Analysis” tab.
60 minutes free trial
2
How to Configure
Choose Analysis Category Type and Configure
Select the type of analysis that best fits your needs.
Boolean Analysis: Use for simple yes/no determinations
Text Analysis: Use for extracting detailed textual information
Number Analysis: Use for extracting numerical values
Selector Analysis: Use for categorising from predefined option
Then configure it in the desciption.
60 minutes free trial
3
Confirmed
Consume the analysis data
After a call is analysed, you can access the analysis results through Dashboard.
For advanced use, set up webhooks or APIs to integrate the data into your workflows or external systems.
60 minutes free trial
Frequently asked questions.
What is VOAI?
VOAI is a cutting-edge AI voice platform purpose-built for recruitment. It enables you to deploy human-like AI phone agents and smart web agents to automate your candidate and client interactions. From answering inbound queries to conducting outbound screening and client follow-ups, VOAI uses natural, emotionally expressive speech and advanced conversational intelligence to handle calls and chats with remarkable realism. Whether you need a website agent to manage all inbound enquiries or a fully capable AI phone agent that speaks like your top recruiter, VOAI delivers speed, scale, and consistency, 24/7.
How do I integrate VOAI with my CRM?
Which CRMs are supported?
How much does VOAI cost?
What support do you offer?
Can VOAI make and receive calls?
What’s the difference between Smart IVR (Web Agent) and Agent Pro?
How do AI agents learn about our business?
Is VOAI GDPR compliant?
Can I use VOAI for training purposes?
Frequently asked questions.
What is VOAI?
VOAI is a cutting-edge AI voice platform purpose-built for recruitment. It enables you to deploy human-like AI phone agents and smart web agents to automate your candidate and client interactions. From answering inbound queries to conducting outbound screening and client follow-ups, VOAI uses natural, emotionally expressive speech and advanced conversational intelligence to handle calls and chats with remarkable realism. Whether you need a website agent to manage all inbound enquiries or a fully capable AI phone agent that speaks like your top recruiter, VOAI delivers speed, scale, and consistency, 24/7.
How do I integrate VOAI with my CRM?
Which CRMs are supported?
How much does VOAI cost?
What support do you offer?
Can VOAI make and receive calls?
What’s the difference between Smart IVR (Web Agent) and Agent Pro?
How do AI agents learn about our business?
Is VOAI GDPR compliant?
Can I use VOAI for training purposes?
Frequently asked questions.
What is VOAI?
VOAI is a cutting-edge AI voice platform purpose-built for recruitment. It enables you to deploy human-like AI phone agents and smart web agents to automate your candidate and client interactions. From answering inbound queries to conducting outbound screening and client follow-ups, VOAI uses natural, emotionally expressive speech and advanced conversational intelligence to handle calls and chats with remarkable realism. Whether you need a website agent to manage all inbound enquiries or a fully capable AI phone agent that speaks like your top recruiter, VOAI delivers speed, scale, and consistency, 24/7.
How do I integrate VOAI with my CRM?
Which CRMs are supported?
How much does VOAI cost?
What support do you offer?
Can VOAI make and receive calls?
What’s the difference between Smart IVR (Web Agent) and Agent Pro?
How do AI agents learn about our business?
Is VOAI GDPR compliant?
Can I use VOAI for training purposes?
Become a VOAI Affiliate —
Earn Big by Helping Companies Go AI
Partner with VOAI and earn commission by referring clients to our platform.
Become a VOAI Affiliate —
Earn Big by Helping Companies Go AI
Partner with VOAI and earn commission by referring clients to our platform.
Become a VOAI Affiliate —
Earn Big by Helping Companies Go AI
Partner with VOAI and earn commission by referring clients to our platform.